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Monday - Friday

09.00 - 17.00

Customer service P/WA 0811 471 5626

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Returns and Exchange

We always want to keep you happy and happier. Satisfaction is the one that really matters. We will go out of our way to ensure you are a satisfied customer, though there are certain things we simply cannot do.

  • We cannot accept cash refund requests.
  • We cannot accept returns on knickers, make sure you order the right size.

We will however exchange goods that are:

  • Damaged at delivery. We may require materials proving the claim.
  • Factory detected
  • Not corresponding your order.  

Provided that your claim is returned with the packaging and all labels intact,  must be received and acknowledged by Laci Asmara within 2 days from delivery date.

Due to the nature of some products on sale at Laciasmara.com:

We will not be liable for any direct, indirect, incidental, special or consequently damages arising out of the use or inability to use our products.

Most of our products have a year warranty*. Always read and follow the operating instructions on how to use correctly the products you purchase from Laciasmara.com. The do's and dont's as well as how to take good care of it.
If unsure, we will be happy to assist you. 

By making a purchase on Laci Asmara, you are deemed to have agreed to the above policy.

* Please refer to Term and Condition  


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